FAQ

Returns and Refunds

1. How long do I have to return a product?
  • You have a 30-day return period starting from the date of delivery.
2. Is there a restocking fee for returns?
  • No, there is no restocking fee for returns.
3. How long does it take to receive a refund?
  • After we receive the returned item, we aim to process refunds promptly within 7 working days.
4. Who pays for return delivery costs?
  • Defective or incorrect items: We will cover the return delivery costs.
  • Voluntary returns or exchanges: The customer is responsible for return delivery costs.
5. What do I do if I receive a damaged item?
  • In the unfortunate event that you receive a damaged item upon delivery, please contact us at support@elmvora.com immediately. To speed up the return and refund process, provide clear photos of the damage.
6. How do I return an item?

If you would like to return an item, please follow this process:

  1. Download and print the Return Form.
  2. Complete the form and include it inside your return package.
  3. Please send your return to the following return address: 27 Maple Grove, York, YO10 4BT, United Kingdom
  4. Send the package using a trackable delivery method of your choice.
  5. After posting your return, send the tracking code to our customer service at support@elmvora.com so we can track the shipment.
7. What is the extended return window for delivery delays?
  • In case of delivery delays beyond our control, we will communicate the specific extended return window for your order. Rest assured, we'll keep you informed.

Delivery Policy

1. What locations do you deliver to?
  • We currently deliver to the United Kingdom.
2. What are the delivery costs?
  • We offer free delivery on all orders.
3. How soon are orders processed?
  • Order processing starts on the day you place your order and typically takes 1–2 working days.
  • Orders placed after the cut-off time (7:00 PM GMT) will be processed on the following working day.
  • During peak periods, such as holidays or special sales events, processing times may be slightly extended, and we will keep you informed.
4. How long is delivery time?
  • Once processed and dispatched, the estimated delivery time is 5–7 working days.
  • The delivery time may vary depending on your location.
5. Can I track my order?
  • Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number.
  • Track the status of your order using our Track My Order page.

Payment Methods

1. What payment methods are accepted?
  • Elmvora accepts a variety of payment methods to ensure your convenience and security, including major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.
2. How is payment information secured?
  • Your security is paramount to us. We employ industry-standard encryption and security measures to safeguard your sensitive information during the payment process.
3. Will I receive a billing or receipt confirmation?
  • Yes, upon successful payment, you will promptly receive an email confirmation detailing your payment. If you require a formal invoice or receipt, please don't hesitate to contact us, and we will be delighted to provide one.

Contact & Opening Hours

For further questions, contact us at:

  • Store Name: Elmvora
  • Email: support@elmvora.com

Opening Hours

  • Monday–Saturday: 9:00 AM–6:00 PM (UK Time)
  • Sunday: Closed
  • Public holidays: Closed